OK boys and girls another lesson in how not to run a business. As you might remember I like to visit bikes shops look at the bikes and who knows I might buy something. You do remember my lunch time visit to a bike shop while living in PA?
I had noticed Roo needed new brakes. After 3 months of hills in PA Roo's brake pads we severely worn and in nee of replacement. Since I had to make several stops in and around Bontia Springs I thought I would stop at the Naples Cyclery then swing over to Doc's Beach House for a lunch time swim and a brief snack.
Upon arrival I noticed there were two employees in the shop. A high school age boy (hsab) and a bike mechanic. The hsab asked if he could help me and I said I need brake pads and gave him a sample one that I had taken off of Roo's front wheel. He quickly found a matching set and said that will be $24 I'll ring you up at the register. I guess he assumed that was all I wanted, needed or had to have... Feeling I was getting the bum's rush to get out of the shop I said to the mechanic who was working on a nice looking Felt Tri bike "Oh you sell Felts?" "Naaa" said the mechanic "just in for service". "Oh what do you sell?" me... "Giants" hsab interjects... (by the way they are Specialized dealers and have a nice selection on road bikes in the shop.) "Giant road bikes?" me. "Yea they're a little stiff for a road bike I don't really like them." hsab.
Well realizing the mechanic was a man of few words I thought I try another approach to get him to loosen up. "I'm looking for a group ride in the area do you sponsor any for your shop?" "Nope, to much traffic around here" hsab. Me "My buddy and I come by here every Sunday morning on our around Estero Island ride of 60 miles. There are no organized rides in this area?" (BTW there are a few roadies in the area that parktheir cars in parking lot behind the Naples Cyclery to ride Vanderbuild Beach Road then on the Gordon Drive and back) "Nope, but our shop down in Naples has some on Thursday evenings I think, that will be $25.44" I could tell they wanted me to get out of their shop so they could go back to.... telling jokes or playing cards or dealing drugs... "Well how about if I get a group together to go from here would you like to sponsor a group ride?" "Nope"
OK I know I should have driven the extra 5 miles to my LBS, Clint's and I shouldn't expect friendly customer service, nor should I expect a bike shop to want to sponsor rides for it's customers. So that's how to run a business today.